Delivering Customer Service Excellence

So I disappeared for 2 days

from the usual "work" routine

&

Daniel was worried when

I did not call him at the usual hour.

I went for a

"Delivering Customer Service Excellence" program

brought about by my company

by SQ training center

the trainer was Michelle Phang,

funny lady, full of vivid imagination,

never a dull moment, expressive, overall...

I enjoyed myself &

am proud to be a SA Tours team member

got to know some of my other colleagues better!!!

And thanked one of them too!

We had sort of a Poster Design Activity...

to draw something to represent SA Tours

what we sell, who we are...

My Group had the Best Poster overall:

Ta-Da!!!

SA stands for Service Achiever!! Another group's Poster below of hoping SA will someday fly passengers to the Moon & beyond Yet Another One, the pictures say it all... food, shopping, sights, history, culture & more... SA Tours, we give you wings to fly??? lolz... Below a Poster depicting where SA Tours will go all out to LOVE our customers and make their dreams come true

Then the next day....

we had to Build Castles...

Not in the Air nor by the Beach

rather, in the conference room

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Being typical Singaporeans that morning

we "Chong-ed" to the conference room

got as many materials as possible

and started working on the castle,

the requirements include:

1 Flag (Checked)

1 Draw Bridge (Checked)

20 Open Windows (Checked)

4 Standing Towers (Checked)

in 20 mins

(No one could do it in 20mins lar)

My Team's Castle below

with a Flag shouting

Service Achiever

Side View

another team's castle below....back view

front view

Yet Another Team's

the 2nd storey was toppling... lolz

And another team.... with a sun roof

(some imagination here please)

Another view

We learnt quite a lot...

importantly, we learnt to be happier!